Skill
noun · AI assistantsThe shortcuta magic wand
In practice
A set of repeatable instructions, often with scripts and examples, that an assistant loads when a task calls for it. It is a process document the model can follow.
Why it mattersInstructions can be written, versioned, reviewed and tested. Magic cannot.
MCP
Model Context ProtocolThe shortcutan app
In practice
An open protocol: a standard way for AI assistants to connect to tools and data. A server speaks the protocol, and many different apps can use it.
Why it mattersA protocol draws the trust boundary: what the model can read, what it can change, and who approved it.
The shortcutwe’ll see when it’s live
In practice
A repeatable test of AI output against examples you define. It tells you whether a change made things better or worse.
Why it mattersWithout evals, every prompt change is a guess dressed up as progress.
The shortcuta digital employee
In practice
A model working in a loop with tools, acting on instructions within limits that someone set and someone owns.
Why it mattersEmployees carry responsibility. An agent carries the responsibility of whoever configured it.
AI psychosis
noun · leadershipThe shortcuta growth mindset
In practice
Stakeholders saying yes to a vision of unlimited growth while overlooking the real organisational realities.
Why it mattersAI-fy human-centred processes without a plan, and sooner or later the workforce is put up against the machines. Plan the people side first.
Human checkpoint
noun · workflowThe shortcuta bottleneck
In practice
The moment a person decides. AI prepares the decision: the options, the evidence, the draft. A person makes it.
Why it mattersIt is where accountability lives, and where quality is protected at scale.